Renewal Manager

Job Description

Qualitykiosk Technologies is hiring Renewal Sales Leads to drive SaaS renewal sales, upsell opportunities, and cross-licensing strategies across our key enterprise accounts.

The ideal candidate will be responsible for managing the entire customer lifecycle of renewal, with a focus on revenue retention and growth.

Will be required to be based out from client location and should come with good customer/ stakeholder management skills

Work Location: Navi Mumbai

Mode: Work from Office

Job Title: Renewal Lead -Renewal and License Cross Sales

Location: Mahape, Navi Mumbai

Experience Required: 5+ years in SaaS Sales / Account Management / License Renewals

Job Overview:

We are seeking a proactive and experienced to drive SaaS renewal sales, upsell opportunities, and cross-licensing strategies across our key enterprise accounts. The ideal candidate will be responsible for managing the entire customer lifecycle of renewal, with a focus on revenue retention and growth.

Key Responsibilities:

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• Manage end-to-end renewal and cross-sell activities for assigned enterprise SaaS accounts.
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• Identify opportunities to upsell or cross-sell licenses, modules, and services.
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• Ensure timely renewals with minimal churn through regular client engagement and strategic account planning.
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• Develop deep understanding of client business goals and position solutions that enhance value.
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• Collaborate with pre-sales, product, and sales team to deliver tailored pitches and product demonstrations.
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• Maintain a strong relationship matrix across key accounts to improve stickiness and client satisfaction.
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• Track, report, and forecast renewal and upsell pipelines using CRM tools like Salesforce, Quest etc.
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• Achieve and exceed monthly, quarterly, and annual renewal and cross-sell quotas.
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Key Skills & Competencies:

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• Proven experience in SaaS sales, account management, or B2B enterprise sales.
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• Strong understanding of non-license and license-based selling models (subscription, usage-based, etc.).
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• Expertise in customer lifecycle management, renewal processes, and retention strategy.
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• Ability to identify growth potential within existing accounts and design account expansion plans.
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• Excellent negotiation, communication, and relationship-building skills.
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Desired Candidate Profile:

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• 5+ years of experience in SaaS renewals, client growth, or KAM roles.
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• Exposure to enterprise client engagement and global sales operations.
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• Self-motivated, performance-oriented, and capable of working independently.
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• Prior experience with CRM systems and structured sales processes is essential.
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