Job Description
Role : Sr. IT Ops Analyst / Data Analyst
Domain : Information technology (IT)
Job Type: Full Time
Location : India - Bangalore
Experience: 7 - 14 Years
Role Overview: This role leads data analytics, telemetry processing, and operational insights derived from digital workspace infrastructure and proprietary AIOps platforms. The position converts raw system performance metrics into actionable business intelligence, cost optimization strategies, and client-facing Experience Level Agreement (XLA) scorecards.
Key Responsibilities:
- Telemetry & Operational Analytics: Analyze enterprise VDI/EUC performance metrics, active concurrency sessions, resource utilization, and application delivery data.
- XLA Scorecarding: Build dynamic analytics dashboards highlighting End-User Experience scores, proactive issue resolution rates, and system stability trends.
- Capacity Planning & Cost Optimization: Deliver predictive modeling for cloud resource consumption (Azure, AWS, GCP) to optimize cloud spending for global enterprise accounts.
- Client & Leadership Reporting: Design automated executive reports, quarterly business review (QBR) packs, and operational performance dashboards.
- Team & Data Pipeline Management: Oversee a team of data analysts and BI engineers, refining ETL pipelines and data modeling standards.
Key Technical & Functional Requirements:
- Advanced SQL, Python/R for data analysis and predictive modeling.
- BI & Visualization Tools: Power BI, Tableau, or QlikSense.
- Telemetry & Monitoring concepts: Metric correlation, time-series data, AIOps telemetry, log analysis (Splunk / Elastic / Datadog).
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