Job Description
Senior Operations Manager – Medical Devices
Location: Kolkata
Shift: 12 PM – 11 PM
Qualification: Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering
Experience: 12+ Years
Are you a seasoned leader with extensive experience in the Medical Devices industry and a proven track record of managing large-scale operations? We are looking for a dynamic Senior Operations Manager to drive operational excellence.
Key Responsibilities
✅ Lead end-to-end global Product Quality Complaint (PQC) operations for a team of approximately 200+ professionals.
✅ Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes.
✅ Manage customer escalations and build strong stakeholder and client relationships.
✅ Drive operational transformation through automation, AI, analytics, and continuous improvement initiatives.
✅ Lead strategic governance programs and support regulatory inspections and audits.
✅ Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals.
✅ Build and develop high-performing teams while fostering a culture of quality and compliance.
Required Experience
✔ 12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO environment.
✔ 8–10+ years of leadership experience managing large-scale global operations.
✔ Strong expertise in:
- Product Quality Complaints (PQC)
- Post Market Surveillance (PMS)
- Vigilance
- Quality & Customer Quality Operations
- CAPA Programs
- Complaint Handling Systems
- Regulatory Compliance & Audits