Service Account Manager

About the Company

Pidge is a leading technology-driven logistics platform helping businesses deliver with reliability, transparency, and scalability. We empower enterprises to streamline operations, delight customers, and drive sustainable growth.

About the Role

We are looking for a Service Account Manager (SAM) to strengthen client relationships, ensure high customer satisfaction, and drive retention and expansion across assigned accounts.

Responsibilitie

• Own and manage a portfolio of accounts, ensuring long-term partnerships
• Develop account strategies to meet customer goals and business objectives
• Build trust-based relationships with client stakeholders
• Identify upselling and cross-selling opportunities for growth
• Partner with Sales, Product, and Support teams for seamless service delivery
• Track account performance, identify risks, and implement solutions
• Share insights, reports, and recommendations with leadership

Qualifications

• 5–8 years’ experience in Account Management, Customer Success, or B2B Sales

Required Skills

• Excellent communication, relationship management, and problem-solving skills
• Ability to understand customer objectives and design tailored solutions
• Strategic and analytical thinker who thrives in dynamic environments