Job Description
Job Description
SN
Required Information
Details
1
Role
Desktop support / O365 / Laptop support
Required Technical Skill Set
L1
Desired Experience Range
1-4 Years in Calling/Voice Profile
Location of Requirement
Noida
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- Proven experience as a help desk technician.
- Ability to diagnose and resolve basic technical issues.
- Basic understanding of computer systems.
- Customer-oriented and cool-tempered.
- 1-2 years' experience in the Helpdesk/Desktop support.
- Good Communication Skills
- Basic technical Knowledge.
Good-to-Have
- Experienced resources with good communication knowledge.
SN
Responsibility of / Expectations from the Role
1
Resolving incoming client and personnel IT queries on phone.
2
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
3
Collaborating with internal departments to ensure that IT needs are met.
4
Documenting processes and maintaining service desk records.
5
Asking questions about the problem and explaining possible solutions
6
Dealing with problems for hardware, such as servers, computers and printers, and software programs