Job Description
TCS hiring
Role: Service Management
Location: Hyderabad
Experience: 6-10
Must Have:
ServiceNow, ITSM & ITIL Service Management.
CMDB and Discovery platforms.
Infrastructure Operations.
- IT Service Management (ITIL)
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Service Governance
- Team Management
- Stakeholder Management
- Customer Engagement
- Escalation Management
- Excel Reporting
- Dashboard Creation
SLA/KPI Tracking
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