ServiceNow Architect

WE’RE HIRING: ServiceNow Architect

We are looking for a ServiceNow Architect to drive the technical vision, governance, and architectural design of ServiceNow platform. In this role, you will be responsible for leading end-to-end implementations, establishing platform standards, and building scalable, upgrade-safe solutions that align with enterprise business goals. 

If you are a hands-on technical leader with a passion for platform innovation and enterprise architecture, we want to hear from you!

• Role: ServiceNow Architect (Solution / Technical / Platform)  
• Experience: 7–10+ Years Total IT | 3–5+ Years in a ServiceNow Architect/Lead Role  
• Location: (Pan India,  Hybrid)
• Job Type: Full-Time

• Platform Vision & Architecture: Lead the technical design, roadmap, and multi-instance strategy for the ServiceNow platform while enforcing Out-of-Box (OOTB) best practices.  
• Enterprise Integrations: Architect robust, scalable integrations connecting ServiceNow with third-party enterprise tools using REST/SOAP APIs, IntegrationHub, MID Servers, and SSO.  
• Governance & Code Quality: Define development standards, conduct technical design reviews, oversee update set deployments, and ensure platform health, security, and upgradeability.  
• Module Delivery: Oversee hands-on architecture across core and emerging modules (ITSM, ITOM, CMDB/CSDM, HRSD, SPM, custom applications).  
• Stakeholder Engagement: Translate complex business requirements into clear architectural blueprints and communicate solutions effectively to both technical teams and executive leadership.  

• Hands-on Development: Deep mastery of JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, Flow Designer, and Service Portal / UI Builder.  
• Data Modeling & CMDB: Strong knowledge of Common Service Data Model (CSDM) standards and CMDB architecture.  
• Security & Access Controls: Advanced knowledge of ACL rules, platform security models, domain separation, and role-based access.  
• Leadership: Proven ability to mentor developers, guide technical delivery teams, and manage release governance.  

• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.  
• Certifications:
• Certified System Administrator (CSA)  
• Certified Application Developer (CAD)  
• At least 1–2 Certified Implementation Specialist (CIS) certifications (e.g., ITSM, ITOM, HRSD, CSM)