Job Description
Interview Mode : Virtual mode
Role : ServiceNow Developer - Integration Hub & Now Assist AI Agent & Conversational
Experience : 5 to 12 Years
Location : Hyd/Chn/Pune
Must-Have
We are looking for a highly skilled ServiceNow Specialist with handson experience in ITSM modules, Integrations, and Virtual Agent / Conversational AI. The ideal candidate should be capable of designing solutions, implementing workflows, integrating 3rdparty systems, and configuring conversational experiences using ServiceNow Virtual Agent.
Key Responsibilities:
ServiceNow ITSM
Configure & customize core ITSM applications:
Incident, Problem, Change, Request, CMDB, Knowledge
Develop workflows, business rules, client scripts, UI policies, and UI actions.
Implement SLAs, notifications, service catalogue items, and request workflows.
Improve process automation and drive ITILaligned practices.
Troubleshoot ITSM defects and optimize performance.
ServiceNow Integrations
Design and build integrations using REST APIs / SOAP
MID Server-based integrations
Integration Hub / Spokes
Integrate ServiceNow with 3rdparty tools
Build Scripted REST APIs, transform maps, and data loads.
Troubleshoot integration failures and ensure secure API communication.
ServiceNow Virtual Agent (VA)
Design and configure VA Topics using Topic Designer.
Build conversational flows using:
Decision trees
Script steps
Natural Language Understanding (NLU)
Train and optimize NLU intents, utterances, entities.
Align VA topics with ITSM processes for automation