Job Description
Location: Bangalore, Chennai, Hyderabad
Experience: 10+ Years
Employment Type: Full-Time
We are looking for a highly experienced ServiceNow Telecom Architect with strong expertise in ServiceNow Order Management for Telecom (OMT/SOMT) and telecom transformation programs.
If you have hands-on experience designing and implementing end-to-end Lead-to-Bill (Lead-to-Cash) solutions and have worked extensively within the telecom ecosystem, we'd love to connect with you.
Key Responsibilities
✅ Lead architecture and implementation of ServiceNow Telecom Order Management (OMT/SOMT) solutions.
✅ Design and implement end-to-end telecom processes covering:
Lead → Opportunity → Quote → Order Capture → Order Management → Fulfillment → Service Activation → Billing
✅ Define scalable solution architectures across:
- Lead & Opportunity Management
- Quote Management
- Product & Service Catalog
- Order Capture & Order Entry
- Order Decomposition
- Order Fulfillment
- Service Activation
- Inventory & Resource Management
- Billing Integration
✅ Design integrations between ServiceNow and Telecom BSS/OSS platforms.
✅ Provide technical leadership for ServiceNow development and implementation teams.
✅ Lead customer workshops, architecture reviews, solution design sessions, and transformation initiatives.
✅ Drive automation, workflow optimization, and best practices across telecom operations.
Required Skills & Experience
ServiceNow Expertise
- ServiceNow Platform Architecture
- Telecom Industry Solutions
- SOMT / OMT Implementations
- Product Catalog & Product Modeling
- Order Management & Fulfillment
- Flow Designer, Business Rules & Script Includes
- IntegrationHub, REST & SOAP APIs
- Workflow Automation & Orchestration
- CMDB / CSDM
- ServiceNow Governance & Best Practices
Telecom Domain Knowledge
Strong understanding of:
- B2B/B2C Telecom Processes
- Lead & Opportunity Management
- Quotation & Pricing
- Product & Offer Management
- Order Orchestration & Decomposition
- Service Qualification & Serviceability
- Provisioning & Activation
- OSS/BSS Integrations
- Customer & Service Inventory
- Billing & Rating Systems
Integration Experience
Experience integrating ServiceNow with:
- CRM Platforms
- CPQ Solutions
- Product Catalog Platforms
- OSS/BSS Systems
- Billing Platforms
- Network Orchestration Platforms
- Inventory Management Systems
- Middleware & API Gateways
Knowledge of REST APIs, Event-Driven Architecture, Asynchronous Integrations, and Orchestration Patterns is highly preferred.
Preferred Qualifications
✔ ServiceNow Certified System Administrator (CSA)
✔ ServiceNow Certified Application Developer (CAD)
✔ ServiceNow Certified Implementation Specialist
✔ ServiceNow Certified Technical Architect (CTA) or equivalent architecture experience
✔ Telecom industry transformation experience
✔ Large-scale ServiceNow implementation experience
✔ Agile delivery experience