SMB Usage And Retention Manager

Jio is inviting applications for the role SMB Usage And Retention Manager

Requirements

Experience: 05-10 years

Education: Any Graduation (MBA Preferred)

Job Description

• Account management and service assurance to high value customers,
• Building & Nurturing Account focused relationship,
• Enhance revenue from existing customers through upsell and cross sell, of products,
• Minimise revenue erosion by prevention of churn and downgrade,
• Maintain account hygiene through timely complaint resolution, collections and regulatory requirements update

Skills and Competencies

• Account management skills – Ability to act a single point window, between customer and cross functional teams,
• Communication Skills – Ability to convey thoughts effectively,
• Negotiation Skills – Ability to sell in competitive market, environment,
• Leadership Skills – Ownership Mindset