Job Description
Exp- 8+Yrs in Servicenow Developer
Responsibilities:
· Work with clients and provide leadership on ITSM best practices
· Gather and understand requirements from clients
· Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes
· Design, develop and implement ServiceNow ITSM solutions
· Develop and test all ServiceNow and ITSM Applications Suite Implementations
· Install and Configure ServiceNow infrastructure environment
· Assist in designing, developing and product demonstration of product
· Participate in Project team collaboration sessions with PM, ITTL engineers and administrators
· Provide support for existing production applications and recommend opportunities for enhancements
· Design and configure user experiences using ServiceNow Next Experience, UI Builder, and Workspace technologies
· Apply ServiceNow UX standards, personas, and design patterns consistently across modules
· Configure and maintain:
o UI Policies
o Client Scripts
o Catalog UI elements
o Workspaces and configurable components
· Partner with engineers and product teams to ensure UX aligns with platform architecture and CSDM where applicable
· Ensure designs meet accessibility, performance, and upgrade-safe standards
· Contribute to platform UX guidelines and reusable design components
Qualifications:
· Bachelor's degree or equivalent work experience in related technical field
· 5+ years hands on implementation experience with ServiceNow ITSM products
· 5+ experience developing with ServiceNow software suite
· Experience in upgrades to ServiceNow
· ITIL 3V Foundation Certified
· Knowledge and experience with web development ( HTML, JavaScript, C++, HTTP)
· Knowledge of major task, deliverables, formal methodologies and disciplines for delivering new enhances applications
· Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred
· Experience setting up ServiceNow Catalogs
· Strong troubleshooting, documentation and cross-team collaboration skills
· Strong experience with:
o ServiceNow Next Experience
o UI Builder and Workspaces
o Client-side scripting (JavaScript)
· Understanding of configure vs. customize principles in ServiceNow