Job Description
Location-Chennai/Gurgaon
Exp-6-8 Yrs
Skills-MIM
Responsibilities
- Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
- Experience in working in SLA based and 24/7 support model.
- Major incident management in SLA based 24/7 support model.
- Perform PIR for every MI.
- Drive bridge calls with different stakeholders towards MI resolution.
- Drive stand up call with customer based on the status of last MIs.
- Proper handover and take over notes update with the incoming and outgoing shifts.
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