Job Description
About SRV Media
SRV Media is a full-service digital agency with deep expertise in performance marketing. We work with some of India's most growth-focused brands — building strategies across paid media, creative, and content that drive real, measurable results.
We're not just an agency. We're a growth partner.
About the Role
We're looking for a Lead Account Manager who can own client relationships end-to-end while building performance strategies that actually move the needle. You'll be the bridge between client ambitions and agency execution — equal parts strategist, advisor, and problem-solver.
This is a role for someone who's as comfortable in a strategy deck as they are in a client call. Someone who understands performance media deeply, communicates with confidence, and knows how to keep both clients and internal teams aligned and motivated.
What You'll Do
- Own and manage a portfolio of key client accounts — serving as the primary point of contact and strategic advisor
- Develop and present full-funnel performance marketing strategies across Meta, Google, YouTube, and other digital platforms
- Lead monthly, quarterly, and annual planning discussions with clients
- Work closely with media buyers, creative teams, and analysts to ensure seamless campaign execution and delivery
- Monitor campaign performance, identify growth opportunities, and proactively recommend optimisations
- Handle escalations, manage expectations, and build long-term client trust
- Identify and drive upsell and cross-sell opportunities within existing accounts
- Mentor junior account managers and contribute to building strong servicing processes
- Represent the agency in client meetings, reviews, and pitches
What We're Looking For
- 4–6 years of experience in account management or client servicing, with at least 1–2 years in a lead role
- Agency background strongly preferred
- Strong working knowledge of performance marketing — Meta Ads, Google Ads, programmatic, and digital media planning
- Proven ability to build and present data-backed strategies to senior client stakeholders
- Excellent communication, presentation, and relationship management skills
- Ability to juggle multiple accounts and internal teams without dropping the ball
- Analytical mindset — comfortable with campaign data, dashboards, and performance reporting
- Proactive, ownership-driven attitude