Job Description
🚀 We're Hiring | Tech Team Lead - Database (Google/GCP)
Join our team and lead service operations for Google Cloud database support environments.
Location: Chennai
Experience: 6to 8 Years
Employment Type: Full-Time
What You'll Do
✅ Monitor case flow, quality, queue performance, and SLA/SLO compliance
✅ Drive operational excellence and process adherence
✅ Lead coaching, onboarding, and training initiatives
✅ Manage escalations and stakeholder communications
✅ Analyze operational metrics and provide actionable insights
What We're Looking For
✔ Understanding of Database Technologies
✔ Strong Service Operations and Metrics knowledge
✔ Experience with Case Management Systems & Dashboards
✔ Reporting and Analytical Skills
✔ Excellent Communication and Stakeholder Management
Good to Have: Google Cloud certifications and Cloud/Managed Services experience.
If you're passionate about operational leadership and cloud support excellence, we'd love to hear from you!
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