Job Description
Qualification
• B.E./B.Tech in Computer Science / IT / Electronics or equivalent.
• 3+ years of experience in Server/System Administration, preferably in AI/GPU/HPC infrastructure.
Key Skills
• Strong knowledge of Linux/Windows Server Administration.
• Hands-on experience in server hardware troubleshooting and replacement.
• Knowledge of GPU servers, NVIDIA/AMD GPUs, GPU drivers and AI workloads.
• Knowledge of storage, RAID, NVMe, networking and server components.
• Experience in OS installation, upgrades, patching and driver/software installation.
• Ability to monitor CPU, memory, storage, network and GPU performance. • Good troubleshooting and log-analysis skills
• Knowledge of BMC/IPMI, BIOS/UEFI and hardware health monitoring.
• Basic knowledge of HPC/AI environments, CUDA, Slurm/Kubernetes will be an advantage.
Key Responsibilities
• Provide onsite operational and technical support for AI/GPU server infrastructure.
• Troubleshoot hardware, OS, driver, application and GPU-related issues.
• Perform hardware replacement and preventive maintenance.
• Install/upgrade OS, drivers and software applications.
• Monitor system health, performance and AI/GPU workloads.
• Collect logs and performance statistics for troubleshooting and reporting.
• Maintain daily health-check, incident and activity reports.
• Coordinate with OEM/L3 technical experts through email and telephone for unresolved issues.
• Ensure timely escalation and closure of critical incidents.
• Support RCA and corrective actions for recurring/critical issues.
Desired Candidate Profile
• Strong analytical and problem-solving skills.
• Good communication and customer-handling skills.
• Ability to work independently at customer locations.
• Willing to work in 24x7/shift/on-call support, as required.
• Experience in data center, HPC, AI/GPU or enterprise server environments preferred.