Technical Support Engineer

Roles and Responsibilities:

• Provide service and customer support during remote meetings and interactions.
• Install POS software on clients’ systems or devices efficiently.
• Conduct training sessions to help clients understand and use the product effectively.
• Diagnose errors or technical problems and determine proper solutions to resolve client queries.
• Create, maintain, and implement SOPs to standardize support processes.
• Hands-on experience with Windows, Linux, and Mac OS environments.
• Research and identify solutions for software and hardware issues.
• Troubleshoot technical issues, including account setup, system errors, and network configurations.
• Ask targeted questions to quickly identify the root cause of issues and provide resolutions.
• Communicate with clients through phone, email, or chat to resolve technical challenges.
• Ensure all technical issues are logged properly with detailed documentation.
• Build and maintain positive relationships with international customers, ensuring high levels of satisfaction.
• Flexibility to work in rotational shifts to support international time zones.

Additional Qualification and Skills:

• Software Installation and Training.
• Flexibility to work in rotational shifts to support international time zones.