Technical Support Executive

Job Description

ABOUT THE ROLE

We need a Technical Support Executive to troubleshoot customer issues across software, hardware, networks, and applications, and coordinate with engineering teams when needed for US client support.

KEY RESPONSIBILITIES

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• Handle customer queries by call, email, or chat and troubleshoot technical issues remotely.
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• Log, track, and own support tickets through resolution, escalating complex cases when required.
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• Meet SLAs, maintain customer satisfaction, and update support documentation.
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• Stay updated on product releases and patches.
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REQUIRED QUALIFICATIONS:

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• 3 – 5 years of hands-on technical support experience in the IT industry; non-technical, BPO, and non-IT profiles are not eligible.
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• Degree, diploma, or certification in IT, Computer Science, or a related field.
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• Strong knowledge of applications, Windows/Linux, basic networking, ticketing, and remote support tools.
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• Good English communication and problem-solving skills; SQL, API, or scripting knowledge is a plus.
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• Open to rotational/night shifts, weekends, and holidays.
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Location: Adani Shantigram, Ahmedabad (On-Site)

Relevant Experience: 3 - 5 years

Experience Preferred: From IT industry (Technical Support Background)

Time: Night Shift (6:30 PM - 3:30 AM)