Vice President of Retail Operations

Hiring | VP – Retail Operations

Location: Mumbai

Experience: 12–15 Years

CTC: ₹40–80 LPA

Industry: Leading Luxury Retail Brand

Reporting to: COO

About the Role

Lead multi-store retail operations and sales performance across a defined region, driving revenue, profitability, customer experience and operational standards.

Key Responsibilities

• Own sales, revenue, margin, NPS and operational KPIs across multiple stores.
• Lead and coach Area Managers and Store Managers to achieve targets.
• Drive store productivity, conversion, customer exerience and turnaround plans.
• Ensure SOP, audit, inventory and operational compliance across stores.
• Lead new store openings and post-launch performance.
• Manage franchise and company-operated store standards.
• Drive customer retention and loyalty initiatives.
• Partner with the COO on regional growth and operational strategy.

Ideal Profile

• 12–15 years in retail operations, including 4+ years managing multiple stores / Area Managers.
• Strong experience in multi-store retail sales and operations.
• Experience in luxury, premium, fashion or consumer retail preferred.
• Exposure to franchise and company-operated retail formats preferred.
• Strong understanding of store P&L, sales KPIs, inventory and customer experience.
• Proven people leadership and coaching capability.
• Willingness to undertake extensive travel across stores.

Interested candidates can apply with their updated profile on

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