Vice President Operations

Job Description

Designation: VP- Operations

Years: 10-18 years

Location: Hyderabad

Qualification: CA/ CPA Mandatory

Role Overview

The Vice President – Operations will be responsible for the overall operational performance of

our client's Accounting, Tax, Payroll, Compliance and CFO Services functions.

This is a strategic leadership role responsible for building scalable operating systems,

strengthening service delivery, improving productivity and quality, developing operational

talent, and driving technology-enabled transformation across the organization.

The ideal candidate will combine strong operational leadership with a deep understanding of finance and accounting services, preferably within a U.S. accounting, tax, payroll, compliance, outsourcing, BPO, CAS or professional services environment.

The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and

Technology teams, and Client Success/Sales teams to translate business objectives into effective

operational execution.

Key Responsibilities

Operations Strategy: Develop and execute scalable operations strategies across

Accounting, Tax, Payroll, Compliance and CFO Services.

Service Delivery: Oversee end-to-end service delivery, ensuring high standards of

quality, accuracy, timeliness and client satisfaction.

 Process & Automation: Standardize processes, improve operational efficiency and

drive automation in partnership with Product and Technology teams.

 People Leadership: Build, lead and develop high-performing operations teams,

managers and functional leaders.

 Performance Management: Establish operational KPIs and dashboards to monitor

productivity, quality, SLAs, capacity and profitability.

 Capacity & Scalability: Lead workforce planning and operational readiness to

support business growth and seasonal demand.

& Risk: Strengthen quality-control frameworks, operational controls and

compliance processes.

 Cross-Functional Leadership: Collaborate with the CEO, Sales, Client Success,

Finance, HR, Product and Technology teams to achieve business objectives.

 Continuous Improvement: Identify operational gaps and implement initiatives that

improve efficiency, client experience and overall business performance.

Required Qualifications & Experience

 Master's degree in Accounting, Finance, Business Administration or a related field.

 CA, CPA, CMA, or equivalent professional qualification preferred.

 10+ years of progressive experience, with significant experience in operations

leadership.

 Proven experience leading large, multi-functional teams in accounting, tax, payroll,

compliance, finance outsourcing, BPO, CAS or professional services(Big 4 candidates

preferred)

 Strong understanding of U.S. accounting, taxation, payroll and compliance

operations.

 Experience managing U.S.-based clients or U.S.-focused service delivery teams.

 Demonstrated experience in scaling operations within a high-growth organization.

 Strong understanding of operational metrics, workforce planning, quality management

and process improvement.

 Experience working with technology/product teams to automate operational

workflows.

 Strong commercial understanding, including cost management, productivity and

service-line profitability.

Preferred Experience

 Experience in a U.S. accounting firm, CAS practice, tax outsourcing organization,

finance BPO or technology-enabled accounting services company.

 Experience managing multiple service lines simultaneously.

 Experience implementing ERP, accounting, workflow or compliance technology.

 Experience building operations from an early-stage or rapidly scaling environment.

 Familiarity with platforms such as QuickBooks, Gusto, ADP, Avalara or similar

accounting, payroll and compliance technologies is an advantage.

Key Competencies

 Strategic and operational leadership

 Business acumen

 U.S. accounting and tax services knowledge

 Process design and optimization

 Technology and automation mindset

 Data-driven decision making

 Financial and commercial acumen

 Quality and risk management

 People leadership and talent development

 Stakeholder and client management

 Change management

 Problem-solving and execution