VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE

VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE

Location: Pune

Experience: 0–2 Years

Freshers: Welcome to Apply

Employment Type: Full-Time

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Week Off

Shift: Rotational Shifts

Job Role – Voice Process

We are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process.

The ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.

Key Responsibilities

• Handle inbound and outbound customer calls
• Understand customer queries and provide appropriate solutions
• Assist customers with product, service, and process-related information
• Identify and resolve customer concerns effectively
• Escalate complex issues to the relevant team when required
• Maintain accurate records of customer interactions
• Meet individual and team performance targets
• Ensure a positive customer experience on every interaction

Requirements

• 0–2 years of experience in Voice Process, BPO, Customer Service, or Call Center
• Freshers with good communication skills can apply
• Excellent English communication skills