Job Description
Customer Success Manager – Cisco Networking Projects
Location:
Hyderabad/Bangalore
Experience:
5–8 Years
Role Summary We are looking for a
Customer Success Manager with strong experience in Cisco networking projects
to manage enterprise customer relationships, drive customer satisfaction, and ensure successful project delivery.
The ideal candidate should have a combination of
Customer Success / Technical Account Management experience and strong knowledge of Cisco networking environments .
Key Responsibilities Manage relationships with enterprise customers and act as a trusted point of contact. Coordinate with
Cisco network engineering, project management and internal teams
to ensure successful project delivery. Support customers through
network implementation, migration, upgrades and transformation projects . Conduct regular
Customer Success Reviews / QBRs / Project Reviews . Manage customer escalations, expectations and stakeholder communication. Monitor customer satisfaction, project progress, risks and key action items. Understand customer requirements and proactively identify opportunities for service improvement and business growth. Work closely with Sales, Project Management and Technical teams to ensure a seamless customer experience. Prepare customer reports, presentations and project updates.
Required Skills & Experience 5–8 years of overall experience , with
3–4+ years in Customer Success, Technical Account Management, Customer Relationship Management or similar customer-facing roles . Mandatory experience working on customer-facing Cisco networking projects. Strong understanding of
Cisco networking / Enterprise Networking , including Routing & Switching, LAN/WAN, SD-WAN, network migration or upgrades. Experience managing enterprise customers, technical stakeholders and escalations. Strong experience conducting
QBRs / Customer Success Reviews / Project Reviews . Excellent communication, presentation and stakeholder-management skills. Working knowledge of
Cloud and Cybersecurity
is an advantage. Preferred Cisco CCNA / CCNP
or relevant Cisco certification. ITIL certification. Experience working with Cisco partners / Cisco TAC. Experience in network transformation or large enterprise networking projects.
Education Bachelor's degree or equivalent relevant experience. Ideal Candidate
Customer Success / Technical Account Manager + Cisco Networking Project Experience + Enterprise Customer Management
Note:
This is a customer-facing Customer Success role, not a pure Network Engineer position. Strong Cisco networking knowledge and the ability to manage technical discussions with customers and engineering teams are essential.
Location:
Hyderabad/Bangalore
Experience:
5–8 Years
Role Summary We are looking for a
Customer Success Manager with strong experience in Cisco networking projects
to manage enterprise customer relationships, drive customer satisfaction, and ensure successful project delivery.
The ideal candidate should have a combination of
Customer Success / Technical Account Management experience and strong knowledge of Cisco networking environments .
Key Responsibilities Manage relationships with enterprise customers and act as a trusted point of contact. Coordinate with
Cisco network engineering, project management and internal teams
to ensure successful project delivery. Support customers through
network implementation, migration, upgrades and transformation projects . Conduct regular
Customer Success Reviews / QBRs / Project Reviews . Manage customer escalations, expectations and stakeholder communication. Monitor customer satisfaction, project progress, risks and key action items. Understand customer requirements and proactively identify opportunities for service improvement and business growth. Work closely with Sales, Project Management and Technical teams to ensure a seamless customer experience. Prepare customer reports, presentations and project updates.
Required Skills & Experience 5–8 years of overall experience , with
3–4+ years in Customer Success, Technical Account Management, Customer Relationship Management or similar customer-facing roles . Mandatory experience working on customer-facing Cisco networking projects. Strong understanding of
Cisco networking / Enterprise Networking , including Routing & Switching, LAN/WAN, SD-WAN, network migration or upgrades. Experience managing enterprise customers, technical stakeholders and escalations. Strong experience conducting
QBRs / Customer Success Reviews / Project Reviews . Excellent communication, presentation and stakeholder-management skills. Working knowledge of
Cloud and Cybersecurity
is an advantage. Preferred Cisco CCNA / CCNP
or relevant Cisco certification. ITIL certification. Experience working with Cisco partners / Cisco TAC. Experience in network transformation or large enterprise networking projects.
Education Bachelor's degree or equivalent relevant experience. Ideal Candidate
Customer Success / Technical Account Manager + Cisco Networking Project Experience + Enterprise Customer Management
Note:
This is a customer-facing Customer Success role, not a pure Network Engineer position. Strong Cisco networking knowledge and the ability to manage technical discussions with customers and engineering teams are essential.
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