Job Description
Site Reliability & Operations Engineer
About the Role:
At Abercrombie & Fitch, the Site Reliability & Operations Engineer is responsible for proactive monitoring, issue detection, operational health reviews, and incident analysis supporting our global eCommerce platforms. This role serves as an extension of the DSRE, DRE, and CDET teams, providing early-morning operational coverage from our Global Capability Center (GCC) in India.
The primary goal of this role is to identify and communicate potential issues before they impact customers, engineering teams, or business operations. Leveraging observability, monitoring, and incident management platforms, this engineer will review system health, investigate anomalies, and provide actionable insights to engineering teams.
This position reports to Devika and partners closely with Site Reliability Engineering (DSRE), Digital Reliability Engineering (DRE), Content Delivery & Engineering Tooling (CDET), and application delivery teams.
What Will You Be Doing:
- Perform daily operational reviews of platform health across production and pre-production environments.
- Review ServiceNow incidents, alerts, and support queues and identify items requiring escalation or engineering follow-up.
- Monitor Dynatrace dashboards, alerts, and service health indicators for anomalies or degradation.
- Review FullStory dashboards and customer sessions to identify user experience concerns, checkout issues, and emerging trends.
- Analyze Splunk dashboards and logs to investigate application, infrastructure, and service anomalies.
- Provide proactive callouts for emerging issues through established communication channels.
- Review deployment activity and identify failures, anomalies, or trends requiring investigation.
- Support morning operational readiness reviews and communicate findings to DSRE, DRE, and CDET teams.
- Monitor critical eCommerce systems and identify early indicators of instability before customer impact occurs.
- Review operational dashboards and correlate findings across monitoring platforms.
- Assist with Root Cause Analysis (RCA) investigations by gathering supporting diagnostics, system data, and timelines.
- Document findings, recurring issues, and operational runbooks.
- Identify opportunities to automate health checks, reporting, and operational reviews.
- Support continuous improvement of monitoring, alerting, and operational readiness processes.
- Act as an operational extension of engineers currently performing manual daily reviews and callouts.
What Do You Need To Bring:
- 5-6 years of experience in Site Reliability, Production Operations, Application Support, or a similar engineering role.
- Experience with observability platforms such as Dynatrace, Splunk, FullStory, Grafana, or equivalent tools.
- Knowledge of Kubernetes and cloud-native environments.(AWS,GCP,Preferred - Azure)
- Experience reviewing production incidentsand operational support tickets.
- Strong troubleshooting and issue triage skills.
- Understanding of application architectures, APIs, microservices, and web technologies.
- Ability to correlate information across multiple monitoring platforms.
- Familiarity with ServiceNow or similar ITSM platforms.
- Strong written communication and documentation skills.
- Ability to work independently and proactively identify issues.
- Experience supporting highly available customer-facing applications.
Nice to Have:
- eCommerce platform experience.
- Experience supporting operational monitoring teams.
- Basic scripting experience (Python, Bash, PowerShell).
- Experience with AI-enabled incident analysis or operational automation.
Benefits & Perks:
As an Abercrombie & Fitch Co. (A&F Co.) associate in our India Global Capability Center (GCC), youll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our companys culture and values, but most importantly with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward
- Comprehensive group medical insurance covering associate, spouse, children, and parents/in-laws
- Outpatient medical and wellness allowance for associates and dependents
- Associate assistance program offering confidential counseling for mental, financial, and legal support
- Access to fertility, adoption, and family-forming benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver leave
- Comprehensive paid leave programs, including earned leave and casual/sick leave
- Paid public and national holidays each year
- Work from anywhere (Mondays and Fridays are work from anywhere days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Onsite meal program including daily lunch and pantry snacks/beverages
- Transportation support with point-to-point pickup and drop-off
- Creche/daycare reimbursement support for working parents
- Opportunities for career advancement, we believe in promoting from within
- Global team of people who will celebrate you for being YOU!