Quality Assurance Manager

Job Description

We’re Hiring || Manager – Quality || International E-Commerce Process (North America)

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• Location: Jaipur
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• Working Days: 5 Days a Week
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• Shift: Rotational
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Key Responsibilities:

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• Lead the Quality function for the International E-Commerce vertical
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• Drive quality frameworks, audits, calibrations, and governance
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• Analyze performance data to identify improvement areas and implement action plans
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• Partner with Operations & Training teams to improve CSAT, FCR, and KPIs
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• Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures
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• Mentor and develop the Quality team to achieve business goals
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• Ensure compliance with client and organizational standards
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Desired Candidate Profile:

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• Proven experience in Quality leadership role in International BPO/E-Commerce process
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• Strong understanding of Quality tools, Six Sigma methodologies (preferred)
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• Excellent stakeholder management and client communication skills
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• Strong analytical and data interpretation skills
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• Experience managing North America clients/processes preferred
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• Ability to work in North America shifts
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